FREQUENTLY ASKED QUESTIONS
GALAXY MVP Walk-in Stores
Are there items sold on Galaxymvp.com that are also available at GALAXY MVP walk-in stores?Answer
Galaxymvp.com is owned and operated separately from the GALAXY MVP walk-in stores. While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.
- If I buy an item online, can I return it at one of the GALAXY MVP walk-in stores?Answer
Sorry, but if you place your order online, your merchandise must be mailed back to us for returns processing. You will not be able to take it to one of the walk-in stores in your area.
- Is there a GALAXY MVP walk-in store in my area?Answer
You can view a list of the GALAXY MVP walk-in stores by clicking here.
- I just placed an order. How long before it will be shipped?Answer
Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won’t be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.If your order is being billed and shipped to different addresses, we’ll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.We do not ship or deliver packages on Saturday and Sunday. Weekend orders, including Friday afternoon and evening, will be processed on Monday.
- I already placed an order with GalaxyMVP.com. Can I change something?Answer
We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to call us at (267) 336-7395, and if we are able to assist you we will certainly do so.
- How do I cancel my GalaxyMVP.com order?Answer
We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to call us at (267) 336-7395, and if we are able to assist you we will certainly do so.
- Which payment options does GalaxyMVP.com accept?Answer
We accept credit cards, debit cards, money orders, Payments and bank transfers. If you’re going to use a money order, you must call us at 267-336-7395 and place your order over the phone.
- Which credit cards and debit cards can I use?Answer
GalaxyMVP.com accepts the following credit cards. Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.
- GalaxyMVP.com accept checks?Answer
We’re sorry, but we do not accept personal checks.
- Does GalaxyMVP.com offer C.O.D. (Cash on Delivery)?Answer
Sorry, but C.O.D. is not a payment option with GalaxyMVP.com. All orders must be paid in full before your package will be mailed out.
- Can I save the items in my shopping cart and buy them later?Answer
Sorry, but at Galaxymvp.com all items are sold on a first-come, first-served basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.
- What is GalaxyMVP’s policy on price adjustments?Answer
Galaxymvp.com will honor price adjustment requests if made within five business days of the date that you placed your order. If it has been five business days or more since the date that you placed your order, you are no longer eligible for a price adjustment.
- If I find a better price at another website, will GalaxyMVP.com match it?Answer
We believe you’ll find the best selection and the best prices here at Galaxymvp.com. But if you find a good deal you think we should know about, please contact our Customer Service department. We’ll look into it and let you know. A price match must be requested before placing your order with us. We will not go back and price match after your order has been placed.
- Why does GalaxyMVP.com ask for my email address? Will I get spam emails after I give it to you?Answer
Providing us with your email address means we can send you two very important emails: one is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.
- How can I find out about GalaxyMVP.com promotions?Answer
We recommend that you sign up for our email mailing list. Once you sign up, we’ll email you on a regular basis with the latest GalaxyMVP.com news, specials, and promotions. Our service representatives cannot give out promotions over the phone.
- How do I enter in the promo code?Answer
Click the promo code link you see in the example on the right. Enter the promo code, and click “Apply”.This section can be found in the Order Summary of the checkout process.
- Will there be sales tax added to my order?Answer
We are required by law to charge sales tax on orders shipped to New York, New Jersey and California. If your order is being shipped to any other US state, to a US territory, or to an APO/FPO address, no sales tax will be added.
- Is it safe to shop at the GalaxyMVP.com?Answer
Yes, it is safe to make online purchases at GalaxyMVP.com.
Shipping Sizes & Selection
- Are there more sizes available than what’s shown on the website?Answer
Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.
- I’m looking for an item that’s not on your website. Can I special order it through GalaxyMVP.com?Answer
Sorry, but GalaxyMVP.com is not able to do special orders. What you see on the website is everything that we have available.
- Can I search for items that are available in my size?Answer
Yes, our Search tool lets you search by size, brand name, color, or any combination of these.
- Can I buy wholesale or in bulk from GalaxyMVP.com?Answer
Sorry, but GalaxyMVP.com is a retail store, so we do not sell wholesale. You are welcome to place a large order with us, but you will pay the prices that you see on the website. Please visit our Sale areas of the website for items that are already marked down.